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To return your product, you should mail your product to the address we provide upon submitting the RMA. If you’ve done all of this and you still have not received your refund yet, please contact us at do not send your purchase back to the manufacturer. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. It may take longer for the refund to appear in your account once a refund is issued. If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within one week. Once your return is received and inspected, we will send you an email within one week to notify you of the approval or rejection of your refund. In order to receive a refund, we must first receive the item you wish to receive a refund for. Please note shipping charges are never refunded under any circumstances. You may submit a return for an exchange within 90 days only if it meets one of the reason codes below.

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You will receive a full refund if your return does meet one of the reason codes. If these are not followed correctly your return/exchange will be rejected.Īll refunds are subject to a 25% restocking fee unless they meet one of the six reason codes. Provide a tracking number within two business day of the RMA being sent.Ship the return/exchange to the address provided in the email.

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NOTE: Records and serial numbers are kept.

Ship back the exact item that you received.

Ship back the item(s) in the same condition it was received in.

Once we send the RMA message you must follow these three steps: Please be sure to get an RMA message to us via chat or our contact form before sending an item back for an exchange or refund by submitting a request to In the message you must provide your order number. If 90 days have gone by since your purchase, unfortunately, we can’t offer you an exchange, nor a refund. If 30 days have gone by since your purchase, unfortunately, we can not offer you a refund. Our return for refund policy lasts 30 days.